Privacy Policy

1. Data Controller Information

TravelThru.com is the data controller for personal information collected through MruAirportTransfers.com. We are responsible for determining the purposes and means of processing personal data collected through our website and services.

Contact information:
Email: info@travelthru.com
For detailed contact information, please visit our Contact Page.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Make a booking for transfer services
• Subscribe to our newsletter
• Request information or assistance
• Participate in promotions or surveys

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Payment information (processed securely through our payment providers)
• Travel details (flight information, accommodation details, etc.)
• Special requirements or preferences

2.2 Technical Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Time zone setting and location
• Pages visited and navigation patterns
• Referring websites or sources
• Other technical data collected through cookies and similar technologies

For detailed information about our use of cookies, please review our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Maintain Our Services

• Process and confirm your transfer bookings
• Communicate booking details to our transfer service providers
• Manage your account and provide customer support
• Process payments and prevent fraudulent transactions
• Fulfill and manage your orders, payments, and refunds

3.2 To Improve Our Services

• Understand how users interact with our website
• Identify usage trends and areas for improvement
• Develop new products, services, and features
• Conduct research and analysis to enhance user experience

3.3 For Marketing and Communication

• Send you promotional emails about new services, special offers, or other information we think may interest you
• Provide news and updates related to our services
• Deliver targeted advertisements based on your preferences and interactions
• Measure the effectiveness of our marketing campaigns

You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

3.4 For Legal and Safety Purposes

• Comply with legal obligations
• Respond to legal requests and prevent harm
• Protect our rights, property, or safety, and that of our users or others
• Detect and prevent fraud, security breaches, and other potentially prohibited or illegal activities

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our contract with you when you book a transfer service.
• Legitimate Interests: Processing necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include providing secure and efficient services, improving our offerings, and promoting our business.
• Consent: Processing based on your specific and informed consent, such as for marketing communications or cookie usage.
• Legal Obligation: Processing necessary to comply with our legal obligations, such as maintaining business records for tax purposes or responding to valid legal requests from authorities.

5. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

5.1 Transfer Service Providers

We share necessary booking details with the transfer service providers who will fulfill your transportation service. This information is limited to what is required to complete your booking and provide the service you requested.

5.2 Service Providers and Business Partners

We may share information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, such as:

• Payment processors
• Customer service providers
• IT and system administration service providers
• Marketing and analytics providers
• Professional advisers including lawyers, auditors, and insurers

These companies are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

When we transfer personal information from the European Economic Area (EEA) to countries not deemed by the European Commission to provide an adequate level of protection, we use specific contractual clauses approved by the European Commission or other appropriate safeguards to ensure your data is protected.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• How long the information is needed to provide our services
• Whether we have a legal or contractual obligation to retain the data
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Generally, we retain booking information for up to 7 years to comply with tax and accounting requirements. Account information is retained until you request deletion, unless we are required to keep it for legal reasons.

8. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct inaccurate or incomplete information about you.
• Erasure: The right to request that we delete your personal information in certain circumstances.
• Restrict Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to request that we transfer your personal information to another organization or directly to you.
• Object to Processing: The right to object to our processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us at info@travelthru.com with the subject line "Privacy Rights Request." We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR requests).

9. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. These include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure network infrastructure
• Regular backups and recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

11. Third-Party Links and Content

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Marketing Communications

We may use your personal information to send you information about our services, promotions, and offers that may be of interest to you. You can opt out of these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Updating your marketing preferences in your account settings
• Contacting us directly at info@travelthru.com

13. Children's Privacy

Our services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided to us or by placing a prominent notice on our website before the changes become effective.

15. Complaints

If you are concerned about how we are handling your personal information, please contact us first so we can address your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@travelthru.com
Subject Line: "Privacy Policy Inquiry"

Last Updated: 21 Jan 2024